PHILIS Payments
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Since 1st May 2021, Dover PHA moved over to a pre-payment finance system within PHILIS to assist with the increase in the volume of imports staff have been processing since 01 January 2021. This will enable imports to be processed more efficiently and effectively in addition to reducing the time it takes to raise the invoice.
Please follow the steps below which explain how to make a payment and what to do when funds fall below the minimum amount.
Agents are required to register with PHILIS. If you have not registered with PHILIS previously please visit the Pre-notification page for further information. Following registration, Please send us an email and we can create you an finance account and arrange an agreed sum; this will be determined on the volume of trade anticipated to be handled on a monthly/annual basis.
The agent pays the funds into their PHILIS account by BACS/Electronic Bank Transfer or for international agents without access to GB bank transfers, please request our bank details by emailing us.
Please use the reference DPHA or PHILIS when making the payment.
Once a payment has been made, the agent will be required to e-mail a copy of the receipt of payment to porthealth@dover.gov.uk to enable the funds in the PHILIS account to be updated. Failure to send a copy of the receipt will result with a delay in payment. It will be necessary to ensure the cleared funds are registered in PHILIS prior to port health staff commencing checks. Following receipt of payment, imported food charges will be deducted from the PHILIS account upon completion of checks.
PHILIS will automatically send an email to advise of the deduction which includes:
- vehicle registration number entered by the agent on the pre-notification;
- pre-notification number;
- PHILIS job number (our reference);
- account balance (after the deduction has been taken).
- The agent will receive a monthly report providing details of all transactions.
When the account balance falls below an agreed limit, a notification e-mail will be sent to the agent advising there are insufficient funds in the account and payment will be requested.
For further information on our fees and charges please click here.